FAQ's

Frequently Asked Questions (FAQ)

Before you send a message, you might find the answer to your question in our quick FAQ section below.

Q: Where is my order? A: Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your package on the carrier's website. Please allow 1-4 business days for the tracking information to update.

Q: What is your return policy? A: We accept returns on unused and undamaged items within 30 days of delivery. For more details and instructions on how to start a return, please e-mail us at support@cartative.com.

Q: Do you ship internationally? A: No, we do not offer international shipping to countries other that South Africa yet.